Privacy policy

To use our services, we may ask you to share certain personal details, such as your date of birth, gender, current weight and height, target weight, fitness level, focus areas, workout preferences, and dietary habits. We also automatically collect information from your device, including language settings, IP address, time zone, device type and model, device settings, operating system, hardware ID, Facebook ID, and unique identifiers (like IDFA and AAID). This information helps us provide our services, analyze user behavior, and deliver relevant ads.

To improve our services and deliver personalized advertising, we work with third-party providers such as Facebook, Google, and Bytedance. Some of your data may be processed and stored on their servers. These tools allow us to (1) analyze user activity, such as subscription trends, average user characteristics, and common goals; and (2) show ads to relevant audiences, including past customers. By using these insights, we can better understand what features and content are most valuable to you and focus on improving your overall experience.

For full details on how we handle data (see Section 2), your privacy rights (Section 5), and information about the data controller (Section 12), please review the Privacy Policy below. If you have any questions or wish to exercise your rights, contact us at hello@nagomi.health.

Privacy Policy

This Privacy Policy explains how we collect and process your personal data when you use our mobile apps, websites, and related services (collectively, the “App,” “Service,” or “Website”). It describes how we handle your information and your available rights.

By using our Service, you confirm that (i) you have read, understood, and agreed to this Privacy Policy, and (ii) you are at least 18 years old, or your parent/legal guardian has read and consented on your behalf. If you do not agree, please discontinue using our Service.

In case of any inconsistencies between translated versions of this Privacy Policy and the English version at nagomi.health/privacy-policy, the English version will prevail.

GDPR refers to the General Data Protection Regulation (EU 2016/679), designed to protect personal data rights in the EU/EEA.

CCPA refers to the California Consumer Privacy Act of 2018, which strengthens privacy protections for California residents.

“Processing” personal data means collecting, storing, or sharing it.

 

Contents

  1. Types of personal data we collect

  2. Purposes of processing personal data

  3. Legal bases for processing your personal data (EEA users only)

  4. Sharing your personal data with third parties

  5. Exercising your privacy rights

  6. Age restrictions

  7. International transfer of data

  8. Updates to this privacy policy

  9. Privacy rights under the CCPA

  10. Data retention

  11. Do Not Track requests

  12. Data controller

  13. Contact us

 

1. Types of personal data we collect

We collect data in three ways: information you provide, information from third parties, and automatic collection.

1.1 User-Provided Data: Name, age, gender, physical characteristics, and fitness details you enter when using the Service.

1.2 Automatically Collected Data:

  • Referral Data: Where you found our Service (e.g., referring app or URL).

  • Device & Location Data: IP address, time zone, language, operating system, hardware ID, and Facebook ID.

  • Usage Data: How you interact with our Service (e.g., taps, views, engaged features).

  • Advertising IDs: Apple IDFA or Google AAID (can be reset in device settings).

  • Transaction Data: Payment-related details handled by third-party payment processors.

  • Cookies & Pixels: For record-keeping, ad delivery, and recognizing returning users.

2. Purposes of processing personal data

We process your data to:

  • Provide and improve our Service.

  • Customize your experience.

  • Manage your account and offer support.

  • Send service-related communications.

  • Analyze how you use our Service to enhance features.

  • Send marketing communications (with consent or legal basis).

  • Personalize ads.

  • Process payments securely via third-party providers.

  • Enforce Terms and prevent fraud.

  • Meet legal obligations.

3. Legal bases for processing (EEA only)

We rely on:

  • Consent: For marketing communications.

  • Contract performance: To deliver our Service and support.

  • Legitimate interest: For analytics, personalized ads, and improving our Service.

  • Legal obligations: When required by law.

4. Sharing personal data

We share data with:

  • Service providers: Cloud storage, analytics, marketing, and payment processors.

  • Legal authorities: When required to comply with laws.

  • Business partners: In corporate transactions like mergers or acquisitions.

5. Exercising your privacy rights

You can:

  • Access, review, correct, or delete your personal data.

  • Object to or restrict processing.

  • Request a copy of your data.

EEA users can also:

  • Lodge complaints with a supervisory authority.

  • Request data portability.

To exercise rights, email hello@nagomi.health.

6. Age restrictions

We do not knowingly process data from individuals under 18. If you suspect a minor has shared data, contact hello@nagomi.health.

7. International transfers

Your data may be transferred outside your country. We take appropriate measures to protect it.

8. Policy updates

We may update this policy periodically. We will notify you of significant changes via the Service or other channels. Continued use means you agree to the updated terms.

9. CCPA rights

California residents can request details about collected data, request deletion, opt-out of “sales,” and exercise their rights without discrimination.

Email hello@nagomi.health with the subject “CCPA Request.” For Shine the Light requests, email with the subject “California Shine the Light Privacy Info.”

10. Data retention

We retain data as long as necessary for service delivery, legal obligations, dispute resolution, and contract enforcement.

11. Do Not Track

We currently do not respond to Do Not Track signals. For third-party tracking practices, refer to their policies.

12. Data controller

UAB Insane Coaching is the controller of your personal data.

13. Contact us

For questions or requests, email hello@nagomi.health.

Effective Date: 15 March 2025